MultiTrackMultiTrack is a service provided by SCS that allows you to communicate with your Customer’s via the internet. Through MultiTrack, customers will be able to track and trace the movement of their consignments, and obtain access to an extensive range of individually defined reports. You will be able to advise them automatically by email whenever key information relating to them changes within MultiFreight. Companies that subscribe to the service appear as professional, modern, and efficient to their customers, and no matter how large or small the business is, each can provide an internet-based service similar to that offered by large, multi-national operators. What makes MultiTrack especially attractive is that your customers need never know that you are using a service provider. The MultiTrack service allows you to customise what each of your customers sees when they log on, so that it appears they are accessing your corporate website. You can personalise their view into your system, and control what information is available to them. For many freight-forwarding operators it is just too costly to fund the development and maintenance of this type of service in-house. MultiTrack provides a way of making it cost-effective. In addition, it will reduce admin costs associated with dealing with queries and orders, while at the same time providing an ‘on-demand and always available’ ordering and information service for your customers. At all times you retain full control over the content and look of the website. What you don’t have is the high cost often associated with providing this type of service for your customers.
Hosting – SCS hosts the service securely on its own web servers, which form a robust system that has been tried and tested by tens of thousands of transactions Shipping – details of freight movement are reflected on the website as the Tracking – you can specify key tracking points (such as factory/warehouse Automatic email alerts – you can configure MultiTrack so that it automatically Automated carrier updates – you can interface MultiTrack to various air and Proof of Delivery – to complete the cycle, MultiTrack can accept proof of Reporting – MultiTrack’s comprehensive and flexible reporting suite is one of its greatest benefits for you and your customer. Customers can define and receive a range of reports in a variety of formats, including Excel. Your customers can generate reports at will, or can use the report scheduler to define the reports they want and when they would like them to be delivered. Online Documents – MultiTrack provides online storage of document images. If you wish, any electronic document stored within MultiFreight, such as a bill of lading, for example, can be made automatically available on the website for you and the customer. Link To Demo Tracking System |
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